1. We asked outpatients at the Whittington whether they felt the hospital provided good information about their appointments.

    News -

    We visited the Imaging Department, and the Fracture and Antenatal Clinics. Most people felt the hospital was doing a good job, but there was still some room for improvement.

  2. Bright Beginnings

    Report -

    Healthwatch Islington was commissioned by Manor Gardens Welfare Trust to provide an independent evaluation of the Bright Beginnings project.

  3. Community feedback on Whittington Health's plans for the future

    Report -

    We spoke to 90 local residents to capture their views on maternity services, emergency care, the use of digital technology, and health services located in the community.

  4. Feedback on maternity services at the Whittington Hospital

    News -

    Whittington Health is planning how best to deliver services in the future. To help with this, they asked us to speak to local residents about a range of issues.

  5. What makes for a good text reminder?

    News -

    Increasingly, health providers will text us a reminder ahead of our appointments to help us remember them. We like these reminders, but do we always get all the information we need?

  6. Flu vaccinations for children and pregnant women in Islington

    Advice and Information -

    Children under two years of age are at more risk of complications from flu, as are pregnant women. Children over two may not get such serious symptoms but are likely to spread the virus to other family members.

  7. Manor Gardens Welfare Trust

    Report -

    Healthwatch was commissioned by Manor Gardens Welfare Trust to provide an independent evaluation of the 'Bright Beginnings' Project.

  8. I'm pregnant. What happens next?

    Advice and Information -

    Becoming a parent can be a wonderful and exciting experience, but it can also be overwhelming. To help, we’ve broken down the pregnancy care you should expect from the NHS.

  9. Our response to proposed changes to maternity and neonatal services in North Central London

    Response -

    This is a joint response and comes from Healthwatch Islington and Islington Somali Community.

  10. Support offered at GP practices for patients with autism

    Report -

    Mystery shoppers called GP practices posing as newly arrived Islington residents looking for a practice which could accommodate their child’s needs. They stated that their child had a diagnosis of autism.

  11. How do our GP practices make their services accessible?

    News -

    Our volunteers visited all the GP practices in the borough to get a sense of how easy it is for them to meet the Accessible Information Standard.

  12. Women at the Islington Bangladesh Association are using their smartphones to stay healthy

    News -

    Women who participated in the Log On project told us what they have learned.

  13. Urgent and same day GP services

    Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community

  14. The walk in service at Ritchie Street gets good reviews from patients

    News -

    We interviewed 48 patients using the walk in service at the Ritchie Street Health Centre.

  15. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  16. Local organisations publish joint report showing how their communities experience health services

    News -

    Diverse Communities Health Voice gathers the views of black and minority ethnic communities that don't speak English as a first language.

  17. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  18. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  19. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  20. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  21. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  22. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  23. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  24. I-HUB GP extended hours service

    Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  25. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  26. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  27. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  28. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  29. Interpreting services in GP practices

    Report -

    A mystery shopping project

  30. More feedback about urgent and same day GP services

    Report -

    We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.

  31. Seven things Deaf patients told us about GP services

    News -

    We held a focus group with Deaf patients in December 2108. We discussed GP services broadly. We also gathered views on urgent and same day services in particular.

  32. Talking to even more patients at the walk in centre on Ritchie Street

    News -

    The Health and Care Scrutiny Committee asked for more information on how changes to the way urgent appointments are accessed would affect patients currently using the walk in centre.

  33. People with learning disabilities give their views on emergency care

    News -

    Whittington Health is planning how best to deliver services in the future. To help with this, they asked us to speak to local residents about a range of issues.

  34. NHS Long Term Plan

    Report -

    Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing NHS services and to get ideas on how to make services better.

  35. Six ways health services can improve waiting rooms

    Advice and Information -

    Here are six steps that people have told us health and social care services can take to provide a better environment while they wait.

  36. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  37. Islington Patient Group November 2019 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  38. Our new programme of smartphone and tablet training kicks off on 9 December

    News -

    How long does it take to book a GP appointment on a smartphone? It's easier than you think.

  39. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  40. Our annual report 2019/20

    Report -

    Last year, we engaged with over 2300 residents. 650 people shared their stories about health and social care, and we made 25 recommendations to services about the improvements that people would like to see.

  41. Presentations and Q&A from the ‘Accessing services as we come out of lockdown’ event

    Report -

    Meeting notes

  42. The impact of Covid-19: Community feedback on life during lockdown

    Report -

    We surveyed 200 local residents, 180 of whom were from migrant communities. We asked them about their experiences of lockdown, and of the coronavirus pandemic more broadly.

  43. What will the 'new normal' look like for general practice in Islington?

    News -

    Are the changes to services we’ve seen over the past nine months going to be here to stay?

  44. Islington residents tell us what they think about remote health appointments

    Blog -

    Although more face-to-face appointments will be available once the pandemic is over, video and phone consultations are likely here to stay. We can help services understand the impact of this change by sharing our feedback.

  45. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  46. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.

  47. What are people telling us about e-consult?

    News -

    For patients who are comfortable using computers e-consult can be a convenient and user-friendly method of getting in contact with the GP surgery. For patients who struggle with or cannot use computers, e-consult can be a serious barrier to access.

  48. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult