Emergency department, general practice, or pharmacy services?

A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?
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Summary

We talked to local residents and ran a series of focus groups:

  • We found that across all groups there was some confusion about what constitutes a serious enough need for treatment at an emergency department.

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Emergency department, general practice, or pharmacy services?

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