Who we are and what we do
We are the independent champion for people who use health and social care services in Islington. We’re here to make sure that those running services put people at the heart of care.
Our purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
COVID-19 has led to non-urgent treatment being postponed, a reduction in face-to-face appointments, as well as care homes and other services limiting public access. It's our role to help health and care services to understand the impact that these changes are having in the wider community.
During this time, we believe Healthwatch services can play the most useful role by:
- Providing advice and information to the public
- Alerting services to issues that could impact on the safety of people
- Supporting the wider community response to COVID-19
- Supporting communities who find it hardest to be heard or get the support they need
We are all ears
NHS and social care staff are doing everything they can to keep us well during this crisis, but there might be things that can be improved.
You can help services understand the issues that are affecting care for you and your loved ones by telling us. It's our job to listen to people's experiences, sharing their views with those who can do something about it.
If you’ve recently used a health service and want to share your experience, we’re here to listen.