Thinking about making a complaint?

Making a complaint can feel daunting and scary, and you might be wondering whether it's worth the time and effort. However, if you have problems with an NHS or social care service, you need to resolve these to get the care you need. 

Who do I complain to?

If you would like to know who to complain to about health services in Islington (phone numbers and email addresses) please visit our webpage

How to complain about health services in Islington

Complaints advocacy for Islington

Rethink Advocacy can provide support and guidance if you would like to make a complaint about an NHS service. They also provide a range of other advocacy services. Their helpline number is 0300 7900 559.

Visit Rethink Advocacy website

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

Contact PALS service

Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice that will guide you through the process - from knowing who to talk to, top tips on what to do, and what you can expect from services in response. 

Read our complaints advice