1. Support offered at GP practices for patients with autism

    Report -

    Mystery shoppers called GP practices posing as newly arrived Islington residents looking for a practice which could accommodate their child’s needs. They stated that their child had a diagnosis of autism.

  2. Urgent and same day GP services

    Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community

  3. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  4. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  5. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  6. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  7. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  8. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  9. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  10. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  11. I-HUB GP extended hours service

    Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  12. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  13. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  14. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  15. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  16. Interpreting services in GP practices

    Report -

    A mystery shopping project

  17. More feedback about urgent and same day GP services

    Report -

    We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.

  18. NHS Long Term Plan

    Report -

    Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing NHS services and to get ideas on how to make services better.

  19. Islington Patient Group November 2019 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  20. Our annual report 2019/20

    Report -

    Last year, we engaged with over 2300 residents. 650 people shared their stories about health and social care, and we made 25 recommendations to services about the improvements that people would like to see.

  21. Presentations and Q&A from the ‘Accessing services as we come out of lockdown’ event

    Report -

    Meeting notes

  22. The impact of Covid-19: Community feedback on life during lockdown

    Report -

    We surveyed 200 local residents, 180 of whom were from migrant communities. We asked them about their experiences of lockdown, and of the coronavirus pandemic more broadly.

  23. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  24. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.

  25. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult

  26. Analysis of Islington GP practice websites

    Report -

    The information and help available through the GP practice website is likely to be an increasingly important factor in meeting patient needs.

  27. Our annual report 2020-21

    Report -

    We engaged with and supported 2,189 residents with issues related to the COVID-19 pandemic this year. 781 people shared their experiences of health and social care.

  28. Winter Wellness fact sheet

    Report -

    Correct as of 26 January 2022

  29. Islington care homes: experiences of accessing health services for residents

    Report -

    We asked care home managers about access to health services for their residents.

  30. Let's Talk Inequality - Healthwatch response

    Report -

    Healthwatch responds to the Islington Council's call for evidence, sharing examples of inequality that we have come across in our recent work.

  31. Experiences of accessing a GP since the pandemic

    Report -

    Our online survey explored how local people's experiences of accessing a GP have changed since the pandemic

  32. Our annual report 2021-2022

    Report -

    We engaged with over 2,200 residents, providing information, digital support, and gathering views on accessing health and care services, experiences of Long Covid, and the wider impact of the pandemic.

  33. Recorded messages and the experience of phoning the GP surgery

    Report -

    During November and early December 2022, Healthwatch volunteers and staff phoned 33 Islington practices. They noted the length of the recorded messages and the information that was shared.

  34. Residents from communities experiencing health inequalities share feedback on health services

    Report -

    We asked people about their experiences of seeing a GP, using pharmacy services and getting treatment for Long Covid.

  35. The experiences of LGBTQI+ residents when accessing Islington services including health, care and housing

    Report -

    LGBTQI+ residents shared their experiences of accessing health, mental health, social care, and housing services.

  36. Feedback on smoking cessation and pulmonary rehabilitation services in Islington

    Report -

    We spoke to 98 smokers and ex-smokers from communities experiencing health inequalities.

  37. Summary of analysis of Islington General Practice websites

    Report -

    Our analysis of GP websites in January 2023

  38. Our annual report 2022-2023

    Report -

    It's been a great year of growth for Healthwatch Islington. We are the independent champion for people who use health and social care services in the borough.

  39. Raising awareness of hypertension in Islington

    Report -

    We helped over 1,300 people improve their understanding of hypertension.