1. Interpreting services in GP practices

    Report -

    A mystery shopping project

  2. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  3. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  4. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  5. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  6. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  7. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  8. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  9. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  10. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  11. I-HUB GP extended hours service

    Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  12. The Recovery Centre Isledon Road

    Report -

    An Enter and View visit in November 2015 looking at mental health day services

  13. Ophthalmology services in Islington

    Report -

    Some eye care services can be provided closer to home, without the need to visit a hospital.

  14. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  15. Sexual health services

    Report -

    We asked local partners Community Language Support Services and Jannaty Women's Network to gather views from their clients on sexual health services.

  16. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  17. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  18. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  19. Islington Patient Group June 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  20. Home care

    Report -

    Stories from service users in Islington

  21. Mental health day services: Islington Mind

    Report -

    We visited mental health day services as these more preventative, community-based services appear to be under threat and vulnerable to funding cuts.

  22. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  23. The Podiatry Foot Health Service

    Report -

    Community podiatry services for Islington are provided by Whittington Health.

  24. Islington Patient Group November 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  25. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  26. Challenging Inequalities Self-Assessment Toolkit

    Report -

    Progressing Equality Through Mental Health Commissioning and Mental Health Service Delivery

  27. If I could change just one thing about health and care, this is what it would be

    News -

    Local people share their key concerns about health and care services today

  28. Our plans for 2024

    News -

    A quick heads-up on eight of our key projects for this year.

  29. Update on services at Moorfields Eye Hospital

    Event -

  30. Healthwatch tackles high blood pressure

    News -

    We helped over 1,300 people improve their understanding of hypertension and identified over 130 people with undiagnosed hypertension, whom we were able to point in the direction of their GP or community pharmacy for further tests.

  31. Find out how we help community groups to offer mental health support

    Blog -

    Our Mental Health Partnerships team delivered a wellbeing session about depression at the end of last month. We share the story of the event.

  32. Raising awareness of hypertension in Islington

    Report -

    We helped over 1,300 people improve their understanding of hypertension.

  33. Our response to proposed changes to maternity and neonatal services in North Central London

    Response -

    This is a joint response and comes from Healthwatch Islington and Islington Somali Community.

  34. We'd like to hear from people using home care services

    News -

    We can point you in the right direction if you need help accessing other health or care services. We'd also like to hear your views on the care you receive at home.

  35. Our best practice coordinator for carers engagement gets to work

    News -

    We'll be supporting the North Central London Mental Health Trust to learn from best practices across the region to improve the experience of carers

  36. What are your expectations for your annual health review?

    News -

    We asked over 500 residents with long-term health conditions what they wanted from their yearly check-ups

  37. Working across North Central London

    Page -

    Five local Healthwatch represent the boroughs of North Central London. Learn how we collaborate.

  38. Conversations with GPs can give patients with health conditions confidence to increase physical exercise

    News -

    Residents with long-term health conditions tell us that the opportunity to speak directly to a health professional can give them the confidence they need to increase their levels of physical activity safely.

  39. Islington patients managing long-term conditions give feedback on their annual health checks and patterns of physical activity

    Report -

    We asked over 500 residents with long-term health conditions what they wanted from their yearly check-ups and how their health affected their physical activity patterns.

  40. Islington residents share feedback on how their health conditions affect their activity levels

    News -

    We asked over 500 residents with long-term conditions about their patterns of physical activity and exercise and how this was affected by their health.

  41. Supporting the uptake of cervical screening within the Somali and Turkish speaking communities in Islington

    Report -

    Guided by learning from a Public Health Cancer Needs analysis, and support from North Central London Cancer Alliance, the project has focused on supporting uptake of cervical screening in the Somali and Turkish Communities

  42. Supporting the uptake of cervical screening within our Somali and Turkish speaking communities

    News -

    Somali and Turkish women have a higher refusal rate for cervical screening than the Islington average. Our project has enabled women to have one-to-one conversations about screening with cancer champions in their first language.

  43. Healthwatch Week

    Event -