1. Interpreting services in GP practices

    Report -

    A mystery shopping project

  2. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  3. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  4. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  5. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  6. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  7. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  8. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  9. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  10. I-HUB GP extended hours service

    Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  11. The Recovery Centre Isledon Road

    Report -

    An Enter and View visit in November 2015 looking at mental health day services

  12. Ophthalmology services in Islington

    Report -

    Some eye care services can be provided closer to home, without the need to visit a hospital.

  13. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  14. Sexual health services

    Report -

    We asked local partners Community Language Support Services and Jannaty Women's Network to gather views from their clients on sexual health services.

  15. Black and minority ethnic groups accessing services in Islington 2015/16

    Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.

  16. GP services for Islington residents in residential care

    Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.

  17. Revisiting the IHUB GP extended hours service

    Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  18. Islington Patient Group June 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  19. Home care

    Report -

    Stories from service users in Islington

  20. Mental health day services: Islington Mind

    Report -

    We visited mental health day services as these more preventative, community-based services appear to be under threat and vulnerable to funding cuts.

  21. Emergency department, general practice, or pharmacy services?

    Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?

  22. The Podiatry Foot Health Service

    Report -

    Community podiatry services for Islington are provided by Whittington Health.

  23. Islington Patient Group November 2016 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.