News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

As part of our work on the NHS Long Term Plan, we've been looking at dementia services.

Who you need to contact when you want to complain about a health service.

Support available in Islington for residents recovering from a stroke, and for their family members and carers.

Health information workshops are helping communities that don't have English as a first language to access services for conditions such as diabetes and stroke.

Support available in Islington for residents with dementia, or with concerns about their memory.

Mystery shopping by Healthwatch volunteers and feedback from local residents has led to improvements in service design.

Jana works as a Programme Manager in the healthcare sector and has a strong interest in promoting patient choice.

Directors Rose McDonald and Shelagh Prosser have stepped down from the Board at the end of their terms of office.

Maternity mentors have helped refugee and migrant women during pregnancy and early parenthood to access appropriate services and information, and overcome language and cultural barriers.

Choosing a care home can be daunting and it's important to have the right information. Find out more about your rights and how to complain if you are not happy.

Our volunteers have visited six care homes and nursing homes across the borough. They spoke to residents, their carers and relatives, and to staff.