News and reports

Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

To gather local people's views on the online GP appointment booking service, we created a survey.

50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

Gathering views on Multi-Disciplinary Team pilots

We carried out some work on local complaints processes in Islington.

A mystery shopping project

We carried out interviews with residents, relatives and staff in local care homes.

A mystery shopping project

Deaf service users raised a range of concerns about experiences in local hospitals.