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A mystery shopping project -
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We carried out interviews with residents, relatives and staff in local care homes. -
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A mystery shopping project -
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We carried out some work on local complaints processes in Islington. -
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Gathering views on Multi-Disciplinary Team pilots -
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50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful. -
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To gather local people's views on the online GP appointment booking service, we created a survey. -
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We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre. -
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Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.