We spoke to 82 patients accessing a variety of community services from 6 health centres across the borough.
- People had good things to say about their experience of seeing a clinician.
- Patients using the podiatry service in particular spoke about difficulties and inefficiencies in the appointment booking process, and how this negatively impacted their health and wellbeing.
- Patients would find it helpful if Whittington Health provided a guide to the appointment booking process, with advice on what action to take when things go wrong. This would help patients have greater confidence in the service and not contact Central Bookings unnecessarily.