Community services: Talking to patients using health centres in Islington

We spoke to 82 patients accessing a variety of community services from 6 health centres across the borough.
report cover

Summary

  • People had good things to say about their experience of seeing a clinician.
  • Patients using the podiatry service in particular spoke about difficulties and inefficiencies in the appointment booking process, and how this negatively impacted their health and wellbeing.
  • Patients would find it helpful if Whittington Health provided a guide to the appointment booking process, with advice on what action to take when things go wrong. This would help patients have greater confidence in the service and not contact Central Bookings unnecessarily.

Downloads

If you need this report in a different format, please email info@healthwatchislington.co.uk or call 020 7832 5814.

Talking to patients using health centres in Islington

Share your experience #BecauseWeAllCare

We all appreciate the hard work of health and care staff during the pandemic. Healthcare services are now working to bounce back from COVID-19 - but they need our help. 

Share your experience with Healthwatch and encourage others to do the same on social media with the hashtag #BecauseWeAllCare

Share your experience