Phoning Adult Social Services

People told us it was too hard to reach social workers by phone. We decided to help the service to improve.
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The experience of phoning the Adult Social Services team was much improved by the end of this project. We devoted a similar level of resources to both rounds of mystery shopping:
  • The first time we mystery shopped the service we completed 89 calls.
  • The second time we were able to complete 206 calls in the same amount of time.


If you need this report in a different format, please email or call 020 7832 5814.

Phoning adult social services

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