Phoning Adult Social Services

People told us it was too hard to reach social workers by phone. We decided to help the service to improve.
report cover

Summary

The experience of phoning the Adult Social Services team was much improved by the end of this project. We devoted a similar level of resources to both rounds of mystery shopping:
 
  • The first time we mystery shopped the service we completed 89 calls.
  • The second time we were able to complete 206 calls in the same amount of time.

Downloads

If you need this report in a different format, please email info@healthwatchislington.co.uk or call 020 7832 5814.

Phoning adult social services

Looking for information about health and care?

Find advice and information to help you stay well and make decisions about your health and social care support.

Find advice and information