Elderly woman who uses patient transport services
Our position on Patient Transport Services
We'd like to see clearer eligibility criteria, and better access to the service for patients with communication support needs.
5 March 2020
Response
Mother and son at Centre 404
The Supporting Families Service at Centre 404
We spoke to parents of children with learning disabilities to find out what they valued about this service, and to ask if there was anything that could be improved.
14 February 2020
News
The Supporting Families Service
We spoke to 24 family carers of people with learning disabilities, two staff members, and three teams from referring agencies. We wanted to understand what the service does well, and suggest ways in which it might be further improved.
13 February 2020
Report
Oral health in Islington care homes
We visited six homes, speaking to 46 residents, 24 relatives and 31 staff. We wanted to see how residents were supported with their oral health and whether there was any room for improvement.
3 February 2020
Report
Elderly woman brushing her teeth
Local care home residents are well supported with their oral health
Our volunteers visited six local care homes, speaking to residents, relatives and staff. We also met with the Oral Health Promotion Team from Whittington Health.
3 February 2020
News
Women discussing whether they need to go to the doctor or a pharmacy
Should I see a pharmacist instead of a doctor?
Avoid the wait at the GP and know when to visit your pharmacist instead. Look at how your pharmacist can help you.
20 January 2020
Advice and Information
Smiling man at an outdoor event
SpeakUp2020: Share your views and help make the NHS better
New campaign calls on the public to share their experiences of NHS services to help make care better for all.
13 January 2020
News
Patient with documentation
Registering with your GP: understanding your rights
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
6 January 2020
Advice and Information
Care home resident
Vulnerable service users are no longer routinely being offered patient transport for hospital appointments and community health services
Although eligibility rules have not changed, changes in how those rules are being applied mean that care home residents have been refused patient transport since DHL took over the contract in September.
18 December 2019
News
Mental health and wellbeing for the Deaf community November 2019 meeting
A summary of this meeting
6 December 2019
Report
A dentist wearing a blue face mask
How can you find an NHS dentist?
Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.
27 November 2019
Advice and Information
Trainers and participants at a smartphone training workshop
Our new programme of smartphone and tablet training kicks off on 9 December
How long does it take to book a GP appointment on a smartphone? It's easier than you think.
27 November 2019
News