Developing a virtual model of counselling support

Feedback from staff and service users at the Maya Centre on their experiences of virtual counselling during the pandemic

Summary

The Maya Centre is a small community-based charity in Islington providing a free counselling service for women who have experienced mental health issues, trauma, and gender-based violence.

With the support of local grant-maker Cloudesley, they were funded to develop a virtual model of counselling support for women who may struggle to make face-to-face appointments for physical health, mental health, or practical reasons. This programme began in 2019.

  • In 2020 with the need for social distancing, they were able to quickly transition to remote support for the women who use their services.
  • This evaluation took place from January to March 2021.
  • We collected feedback on the practical elements of offering services by phone or video.

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Developing a virtual model of counselling support: feedback from staff and service users at the Maya Centre