Healthwatch asked Islington residents using services like podiatry, physiotherapy, and district nursing to share their views about waiting times. Did they think they were waiting a long time between appointments, or to access a service after being referred? If so, did that have any impact on their health?
I was advised by my GP that the wait was so long for physiotherapy if I could afford it I would be better off going private. I had previously had physio at the Whittington and found it very helpful. This time I have carried on without physio but it’s meant lots more disrupted sleep with nerve pain, and taken ages to recover.
- 30 of the 70 responses we received reported negative health impacts, reduced quality of life, or having to access other services as a consequence of waiting times.
- Some people were dissatisfied with appointment booking systems for community health services, which could make waits longer than they needed to be.
- Where respondents were told how long they would have to wait to access the service, three times out of four they did not have to wait any longer than that.
- Some respondents said they were not told how long they would have to wait.