Many of the people we spoke to wanted to see pharmacies offering more preventative and diagnostic services. Health checks, blood tests, and cholesterol tests were services people said they could access more easily at a pharmacy.
We spoke to 212 residents from communities that experience health inequalities. Over half found the booking process difficult. Many struggled to get through by phone and it was hard to get a face-to-face appointment.
Our volunteers rang local GP practices as though they were booking an appointment. We wanted to find out how much recorded information they had to listen to and whether the content was up to date.