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Mystery shopping: Healthcare Travel Costs
Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.
21 December 2015
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Care home visits
We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.
18 November 2015
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GP online services in Islington
To gather local people's views on the online GP appointment booking service, we created a survey.
29 October 2015
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Mental health services for young adults
50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.
1 October 2015
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Experiences of Integrated Care
Gathering views on Multi-Disciplinary Team pilots
24 August 2015
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NHS Complaints Insight
We carried out some work on local complaints processes in Islington.
1 April 2015
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Customer Service in GP reception areas
A mystery shopping project
19 March 2015
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Experiences of the Integrated Care Ageing Team Service
We carried out interviews with residents, relatives and staff in local care homes.
6 February 2015
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Interpreting services in GP practices
A mystery shopping project
3 February 2015
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Experiences of Deaf service-users in local hospitals
Deaf service users raised a range of concerns about experiences in local hospitals.
1 April 2014
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