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Experiences of Integrated Care
Gathering views on Multi-Disciplinary Team pilots
24 August 2015
Report
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NHS Complaints Insight
We carried out some work on local complaints processes in Islington.
1 April 2015
Report
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Customer Service in GP reception areas
A mystery shopping project
19 March 2015
Report
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Experiences of the Integrated Care Ageing Team Service
We carried out interviews with residents, relatives and staff in local care homes.
6 February 2015
Report
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Interpreting services in GP practices
A mystery shopping project
3 February 2015
Report
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Experiences of Deaf service-users in local hospitals
Deaf service users raised a range of concerns about experiences in local hospitals.
1 April 2014
Report