1. Home care services are not meeting expectations

    Response -

    Sadly, we were not surprised to read in the Islington Tribune that regulators found home care services to be lower quality than we should expect.

  2. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  3. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.

  4. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  5. Community feedback on Personal Health Budgets

    News -

    A Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support.

  6. What is the future of adult social care?

    News -

    The social care system is under huge pressure. What does the future hold?

  7. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  8. Home care

    Report -

    Stories from service users in Islington

  9. Social care and disability - then and now

    Blog -

    A new blog about the experience of care services from the perspective of a long time Islington resident with disability

  10. Social care and disability - then and now

    Blog -

    A second blog about the experience of care services from the perspective of a long time Islington resident with disability

  11. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  12. What do carers need?

    News -

    We interviewed 44 unpaid/family carers over the phone. We asked them what extra support would make the biggest difference to their lives.

  13. We'd like to hear from people using home care services

    News -

    We can point you in the right direction if you need help accessing other health or care services. We'd also like to hear your views on the care you receive at home.

  14. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  15. Transforming Mental Health Services in Camden and Islington

    News -

    Camden and Islington Clinical Commissioning Groups are consulting on the proposed redevelopment of Camden and Islington NHS Foundation Trust‘s St Pancras Hospital site.

  16. How you've made a difference to ADHD services

    News -

    Islington's Attention Deficit Hyperactivity Disorder service for adults is making more support available more quickly.

  17. ADHD clinic for adults

    Report -

    Feedback on services for attention deficit hyperactivity disorder.

  18. Urgent and same day GP services

    Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community

  19. The walk in service at Ritchie Street gets good reviews from patients

    News -

    We interviewed 48 patients using the walk in service at the Ritchie Street Health Centre.

  20. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  21. Local organisations publish joint report showing how their communities experience health services

    News -

    Diverse Communities Health Voice gathers the views of black and minority ethnic communities that don't speak English as a first language.

  22. Local residents talk to us about hip and knee replacement surgery

    News -

    We visited St Luke's Community Centre in south Islington to hear what people thought about plans to improve how hip and knee replacements are offered in the future.

  23. Our response to plans to transform mental health services in Camden and Islington

    Response -

    The plans include moving inpatient facilities from St Pancras Hospital to a site behind the Whittington Hospital, and building two new community mental health hubs, one in Camden and one in Islington.

  24. Transforming Mental Health Services: Consultation response

    Report -

    Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.

  25. Mental health day service provision in Islington

    Report -

    We spoke to 101 service users across three centres. The feedback we gathered will inform the recommissioning of these much valued services.

  26. Ophthalmology services in Islington

    Report -

    Some eye care services can be provided closer to home, without the need to visit a hospital.

  27. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  28. More feedback about urgent and same day GP services

    Report -

    We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.

  29. Community services: Talking to patients using health centres in Islington

    Report -

    We spoke to 82 patients accessing a variety of community services from 6 health centres across the borough.

  30. Helping to make Islington GP surgeries more autism friendly

    News -

    Mystery shopping by Healthwatch volunteers and feedback from local residents has led to improvements in service design.

  31. Community feedback on Whittington Health's plans for the future

    Report -

    We spoke to 90 local residents to capture their views on maternity services, emergency care, the use of digital technology, and health services located in the community.

  32. Feedback on maternity services at the Whittington Hospital

    News -

    Whittington Health is planning how best to deliver services in the future. To help with this, they asked us to speak to local residents about a range of issues.

  33. Local residents with learning disabilities talk about services provided by Whittington Health

    Report -

    We spoke to 28 learning disabled residents and support workers to capture their views on emergency care, the use of digital technology, and health services located in the community.

  34. People with learning disabilities give their views on emergency care

    News -

    Whittington Health is planning how best to deliver services in the future. To help with this, they asked us to speak to local residents about a range of issues.

  35. Islington Patient Group November 2019 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  36. SpeakUp2020: Share your views and help make the NHS better

    News -

    New campaign calls on the public to share their experiences of NHS services to help make care better for all.

  37. Our position on Patient Transport Services

    Response -

    We'd like to see clearer eligibility criteria, and better access to the service for patients with communication support needs.

  38. Our response to the consultation on changes to North Central London Orthopaedic Services

    Response -

    The clinical case for change seems clear. We also welcome the introduction of care coordinators to support patients with disabilities, autism, dementia or learning disabilities.

  39. Our annual report 2019/20

    Report -

    Last year, we engaged with over 2300 residents. 650 people shared their stories about health and social care, and we made 25 recommendations to services about the improvements that people would like to see.

  40. Help health and social care services recover from COVID-19 #BecauseWeAllCare

    News -

    Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to share their experience.

  41. Learn new ways of managing your eating habits with weight management experts from UCH

    News -

    Participants are needed for focus groups planned for October, led by specialists from University College Hospital

  42. Improvements in mental health support services for migrant communities in Islington

    Blog -

    Feedback we received from residents and local organisations supporting migrant communities is helping make mental health services easier to access for people from diverse cultural backgrounds

  43. It's a dog's life on Whatsapp - Islington pet owner learns new digital tricks

    News -

    Patsy used to just use her phone for making calls. Now she can use it to to share photos of her beloved dog with her friends. We hope this is just the start of her digital journey.

  44. Think you need to go to A&E? Call NHS 111 first.

    Advice and Information -

    On 1 December the NHS introduced a new way for you to access urgent care. Find out what this means for you and your loved ones.

  45. What will the 'new normal' look like for general practice in Islington?

    News -

    Are the changes to services we’ve seen over the past nine months going to be here to stay?

  46. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.

  47. What are people telling us about e-consult?

    News -

    For patients who are comfortable using computers e-consult can be a convenient and user-friendly method of getting in contact with the GP surgery. For patients who struggle with or cannot use computers, e-consult can be a serious barrier to access.

  48. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult