1. Recognition for our approach to volunteering

    News -

    Healthwatch Islington has achieved the Investing in Volunteers Quality Standard for good practice in volunteer management.

  2. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  3. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.

  4. What is the future of adult social care?

    News -

    The social care system is under huge pressure. What does the future hold?

  5. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  6. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  7. Home care

    Report -

    Stories from service users in Islington

  8. Access to primary care and social care services for Latin American Over 50s

    Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents

  9. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  10. Social care and disability - then and now

    Blog -

    A new blog about the experience of care services from the perspective of a long time Islington resident with disability

  11. Social care and disability - then and now

    Blog -

    A second blog about the experience of care services from the perspective of a long time Islington resident with disability

  12. Meaningful activities in care homes and nursing homes in Islington

    Report -

    Our Enter and View volunteers have visited six care homes and nursing homes across the borough. They spoke to residents, their carers and relatives, and to staff.

  13. We asked residents, relatives and staff what they thought about the activities offered in local care homes

    News -

    Our volunteers have visited six care homes and nursing homes across the borough. They spoke to residents, their carers and relatives, and to staff.

  14. Improved social, emotional and mental health offer for children and young people

    News -

    Islington Clinical Commissioning Group and Islington Council announce the integration of social, emotional and mental health services for children and young people

  15. Our annual report 2019/20

    Report -

    Last year, we engaged with over 2300 residents. 650 people shared their stories about health and social care, and we made 25 recommendations to services about the improvements that people would like to see.

  16. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  17. What do carers need?

    News -

    We interviewed 44 unpaid/family carers over the phone. We asked them what extra support would make the biggest difference to their lives.

  18. Our annual report 2020-21

    Report -

    We engaged with and supported 2,189 residents with issues related to the COVID-19 pandemic this year. 781 people shared their experiences of health and social care.

  19. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  20. Let's Talk Inequality - Healthwatch response

    Report -

    Healthwatch responds to the Islington Council's call for evidence, sharing examples of inequality that we have come across in our recent work.

  21. Our annual report 2021-2022

    Report -

    We engaged with over 2,200 residents, providing information, digital support, and gathering views on accessing health and care services, experiences of Long Covid, and the wider impact of the pandemic.

  22. Our annual report 2022-2023

    Report -

    It's been a great year of growth for Healthwatch Islington. We are the independent champion for people who use health and social care services in the borough.

  23. Healthwatch celebrates ten years of work to improve health and care services in Islington

    News -

    Our tenth birthday celebration gave us the chance to say thank you to all the volunteers, partner organisations, and residents who have been key to our success.

  24. We'd like to hear from people using home care services

    News -

    We can point you in the right direction if you need help accessing other health or care services. We'd also like to hear your views on the care you receive at home.

  25. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  26. Annual Report 2018/19

    Report -

    Our annual report tells the story of our work over the past 12 months.

  27. Islington Patient Group November 2018 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  28. Community research 2018

    Report -

    Self-care, social issues affecting health, and care delivered closer to home

  29. Local organisations publish joint report showing how their communities experience health services

    News -

    Diverse Communities Health Voice gathers the views of black and minority ethnic communities that don't speak English as a first language.

  30. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  31. Transforming Mental Health Services: Consultation response

    Report -

    Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.

  32. Healthwatch Islington is recruiting a Treasurer

    News -

    Get involved with Healthwatch Islington

  33. Healthwatch Islington bids farewell to two directors

    News -

    Directors Rose McDonald and Shelagh Prosser have stepped down from the Board at the end of their terms of office.

  34. Jana Witt is the new Chair of Healthwatch Islington

    News -

    Jana works as a Programme Manager in the healthcare sector and has a strong interest in promoting patient choice.

  35. SpeakUp2020: Share your views and help make the NHS better

    News -

    New campaign calls on the public to share their experiences of NHS services to help make care better for all.

  36. Our position on Patient Transport Services

    Response -

    We'd like to see clearer eligibility criteria, and better access to the service for patients with communication support needs.

  37. How to use Zoom

    Report -

    A brief introduction to Zoom - giving guidance on how to join a virtual meeting.

  38. Our volunteers are helping local residents to get the most out of their devices, and keep connected in troubled times

    News -

    With social distancing measures in place, we're doing more and more essential tasks online. Our digital champions make sure that local residents that need some support don't get left behind.

  39. Help health and social care services recover from COVID-19 #BecauseWeAllCare

    News -

    Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to share their experience.

  40. DIGITAL INCLUSION: Local residents in social housing and sheltered accommodation improve their skills

    News -

    We're doing more and more essential tasks online. Our digital champions offer support and encouragement to local residents who are learning how to use digital platforms.

  41. Improvements in mental health support services for migrant communities in Islington

    Blog -

    Feedback we received from residents and local organisations supporting migrant communities is helping make mental health services easier to access for people from diverse cultural backgrounds

  42. It's a dog's life on Whatsapp - Islington pet owner learns new digital tricks

    News -

    Patsy used to just use her phone for making calls. Now she can use it to to share photos of her beloved dog with her friends. We hope this is just the start of her digital journey.

  43. Our position on digital inclusion

    Response -

    Digital can be for anyone, but it isn’t for everyone.

  44. Healthwatch volunteer wins prestigious local award

    News -

    Our congratulations go to David Mallory, who has been recognised as a champion among Digital Champions

  45. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.

  46. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult

  47. We respond to the NHS England consultation on the eligibility criteria for non-emergency patient transport

    Response -

    We continue to hear reports from residents that the Non-Emergency Patient Transport Service doesn’t work well for them. Lack of clarity in the wording of eligibility criteria creates ambiguity, confusion, and unfairness.

  48. Healthwatch Islington is recruiting new board members

    News -

    We're seeking participation from people from Black and Asian backgrounds. We are also looking for people who may have experience as a family carer, or who use health services regularly.