1. Phoning Adult Social Services

    Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.

  2. How well do local health and care services support the needs of people with autism?

    Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.

  3. Black and minority ethnic groups accessing services in Islington 2016/17

    Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.

  4. Islington Patient Group 2017

    Event -

  5. Islington Patient Group July 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  6. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. Pharmacy services in Islington

    Report -

    We surveyed 117 local residents to see if they were aware of additional services available from local pharmacies

  9. Mental health day service provision in Islington

    Report -

    We spoke to 101 service users across three centres. The feedback we gathered will inform the recommissioning of these much valued services.

  10. Personal Health Budgets

    Report -

    Gathering views from speakers of English as a second language

  11. Community feedback on Personal Health Budgets

    News -

    A Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support.

  12. ADHD clinic for adults

    Report -

    Feedback on services for attention deficit hyperactivity disorder.

  13. Islington Patient Group 2017

    Event -

  14. Islington Patient Group November 2017 supporting materials

    Report -

    Find materials for this meeting of the Islington Patient Group.

  15. Islington Reablement Service

    Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.

  16. What you've told us about the reablement service

    News -

    We carried out phone interviews with 29 people to find out if they thought reablement had worked for them.

  17. Moorfields Eye Hospital - Enter and View visits

    Report -

    Over a two week period in September 2018 we conducted three visits to Moorfields Eye Hospital on City Road.

  18. Moorfields Eye Hospital gets a big thumbs up from outpatients

    News -

    Healthwatch volunteers visited Moorfields Eye Hospital three times last year to speak to outpatients.

  19. More feedback about urgent and same day GP services

    Report -

    We went back to Ritchie Street to talk to more patients, particularly young adults, using the walk in centre. We also held a focus group for Deaf patients, and visited GP surgeries to see how easy it was to register as a patient.

  20. Seven things Deaf patients told us about GP services

    News -

    We held a focus group with Deaf patients in December 2108. We discussed GP services broadly. We also gathered views on urgent and same day services in particular.

  21. Talking to patients using health centres in Islington

    News -

    Healthwatch volunteers from London Metropolitan University have carried out over 80 interviews with patients accessing community services like podiatry, physiotherapy, and blood testing.

  22. Community services: Talking to patients using health centres in Islington

    Report -

    We spoke to 82 patients accessing a variety of community services from 6 health centres across the borough.

  23. Talking to even more patients at the walk in centre on Ritchie Street

    News -

    The Health and Care Scrutiny Committee asked for more information on how changes to the way urgent appointments are accessed would affect patients currently using the walk in centre.

  24. Whittington Hospital Enter and View visits

    Report -

    We visited the Imaging Department, and the Fracture and Antenatal Clinics. We asked outpatients about the information they had been sent ahead of their appointment. We also asked them how easy it was find their way around the hospital.

  25. We asked outpatients at the Whittington whether they felt the hospital provided good information about their appointments.

    News -

    We visited the Imaging Department, and the Fracture and Antenatal Clinics. Most people felt the hospital was doing a good job, but there was still some room for improvement.

  26. Social care and disability - then and now

    Blog -

    A second blog about the experience of care services from the perspective of a long time Islington resident with disability

  27. Healthwatch Islington is recruiting a Treasurer

    News -

    Get involved with Healthwatch Islington

  28. How we helped one elderly patient regain access to hospital transport services

    News -

    Islington patient with long term health conditions makes good use of our information and signposting service.

  29. Manor Gardens Welfare Trust

    Report -

    Healthwatch was commissioned by Manor Gardens Welfare Trust to provide an independent evaluation of the 'Bright Beginnings' Project.

  30. Bright Beginnings

    Report -

    Healthwatch Islington was commissioned by Manor Gardens Welfare Trust to provide an independent evaluation of the Bright Beginnings project.

  31. Meaningful activities in care homes and nursing homes in Islington

    Report -

    Our Enter and View volunteers have visited six care homes and nursing homes across the borough. They spoke to residents, their carers and relatives, and to staff.

  32. We asked residents, relatives and staff what they thought about the activities offered in local care homes

    News -

    Our volunteers have visited six care homes and nursing homes across the borough. They spoke to residents, their carers and relatives, and to staff.

  33. Care homes: understanding your rights

    Advice and Information -

    Choosing a care home can be daunting and it's important to have the right information. Find out more about your rights and how to complain if you are not happy.

  34. Local maternity project has helped refugee and migrant women to improve their physical health and mental wellbeing

    News -

    Maternity mentors have helped refugee and migrant women during pregnancy and early parenthood to access appropriate services and information, and overcome language and cultural barriers.

  35. Healthwatch Islington bids farewell to two directors

    News -

    Directors Rose McDonald and Shelagh Prosser have stepped down from the Board at the end of their terms of office.

  36. Jana Witt is the new Chair of Healthwatch Islington

    News -

    Jana works as a Programme Manager in the healthcare sector and has a strong interest in promoting patient choice.

  37. Helping to make Islington GP surgeries more autism friendly

    News -

    Mystery shopping by Healthwatch volunteers and feedback from local residents has led to improvements in service design.

  38. Carers Week Launch

    Event -

  39. Summer Wellbeing Festival

    Event -

  40. Dying Matters awareness week

    Event -

  41. Dementia services for Islington

    Advice and Information -

    Support available in Islington for residents with dementia, or with concerns about their memory.

  42. Helping local community groups give residents good information about health services

    News -

    Health information workshops are helping communities that don't have English as a first language to access services for conditions such as diabetes and stroke.

  43. Stroke services for Islington

    Advice and Information -

    Support available in Islington for residents recovering from a stroke, and for their family members and carers.

  44. How to complain about health services in Islington

    Advice and Information -

    Who you need to contact when you want to complain about a health service.

  45. Speaking to residents who have been affected by memory loss, from Islington's Greek and Somali speaking communities

    News -

    As part of our work on the NHS Long Term Plan, we've been looking at dementia services.

  46. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  47. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.