1. Interpreting services in GP practices

    Report -

    A mystery shopping project

  2. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  3. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  4. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  5. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  6. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  7. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  8. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  9. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  10. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  11. Challenging Inequalities Self-Assessment Toolkit

    Report -

    Progressing Equality Through Mental Health Commissioning and Mental Health Service Delivery

  12. If I could change just one thing about health and care, this is what it would be

    News -

    Local people share their key concerns about health and care services today

  13. Our plans for 2024

    News -

    A quick heads-up on eight of our key projects for this year.

  14. Update on services at Moorfields Eye Hospital

    Event -

  15. Healthwatch tackles high blood pressure

    News -

    We helped over 1,300 people improve their understanding of hypertension and identified over 130 people with undiagnosed hypertension, whom we were able to point in the direction of their GP or community pharmacy for further tests.

  16. Find out how we help community groups to offer mental health support

    Blog -

    Our Mental Health Partnerships team delivered a wellbeing session about depression at the end of last month. We share the story of the event.

  17. Raising awareness of hypertension in Islington

    Report -

    We helped over 1,300 people improve their understanding of hypertension.

  18. Our response to proposed changes to maternity and neonatal services in North Central London

    Response -

    This is a joint response and comes from Healthwatch Islington and Islington Somali Community.

  19. What are your expectations for your annual health review?

    News -

    We asked over 500 residents with long-term health conditions what they wanted from their yearly check-ups

  20. We'd like to hear from people using home care services

    News -

    We can point you in the right direction if you need help accessing other health or care services. We'd also like to hear your views on the care you receive at home.

  21. Our best practice coordinator for carers engagement gets to work

    News -

    We'll be supporting the North Central London Mental Health Trust to learn from best practices across the region to improve the experience of carers

  22. Working across North Central London

    Page -

    Five local Healthwatch represent the boroughs of North Central London. Learn how we collaborate.