1. Interpreting services in GP practices

    Report -

    A mystery shopping project

  2. Experiences of the Integrated Care Ageing Team Service

    Report -

    We carried out interviews with residents, relatives and staff in local care homes.

  3. Customer Service in GP reception areas

    Report -

    A mystery shopping project

  4. NHS Complaints Insight

    Report -

    We carried out some work on local complaints processes in Islington.

  5. Experiences of Integrated Care

    Report -

    Gathering views on Multi-Disciplinary Team pilots

  6. Mental health services for young adults

    Report -

    50 young adults from a range of vulnerable backgrounds gave us their views on mental health, and the mental health support services they would find most useful.

  7. GP online services in Islington

    Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.

  8. Care home visits

    Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.

  9. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  10. Mystery shopping: Healthcare Travel Costs

    Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.

  11. Our funders

    Page -

    We are part funded by our local authority under the Health and Social Care Act (2012).

  12. Mental health discussion with Camden and Islington NHS Foundation Trust

    Event -

  13. Rolling out the Covid-19 vaccination programme in Islington

    Event -

  14. Health and care services accessible to all

    Response -

    By not making our services inclusive we deny access to people who are entitled to health and social care support, and we unintentionally discriminate.

  15. Internet safety and setting up parental controls on devices

    Event -

  16. Get help to use smartphones, tablets, or laptops

    Event -

  17. Introduction to the internet and web browsing

    Event -

  18. Ways we can look after our mental wellbeing during the pandemic

    News -

    Senior staff from Camden and Islington NHS Foundation Trust shared their advice for maintaining good mental health during the pandemic, and answered questions from our audience.

  19. Looking after our wellbeing during the pandemic

    Report -

    Staff from Camden and Islington NHS Foundation Trust spoke to us about mental health issues related to the pandemic, and the actions we can take to look after ourselves and others

  20. Looking after our wellbeing: Questions and Answers

    Report -

    Meeting Notes

  21. Coronavirus Vaccine Fact Sheet

    Report -

    Correct as of 15 March and updated on 25 May 2021

  22. Coronavirus: What does shielding mean?

    Advice and Information -

    Find out more about shielding, who it applies to, and what to do if you're a shielder.

  23. Covid Vaccinations: Community Q & A

    Advice and Information -

    Liam Beadman, the Head of Primary Care Development for Islington at NHS North Central London, together with his colleagues answered our questions about the Covid vaccination programme.

  24. Islington residents tell us what they think about remote health appointments

    Blog -

    Although more face-to-face appointments will be available once the pandemic is over, video and phone consultations are likely here to stay. We can help services understand the impact of this change by sharing our feedback.

  25. Internet safety and setting up parental controls on devices

    Event -

  26. Covid-19 vaccination information event with BSL interpreting

    Event -

  27. Zoom training for community organisations

    Event -

  28. How to use e-consult to communicate with your GP practice

    Event -

  29. Carers Survey 2021: Feedback from local residents with a caring role

    Report -

    During January and February 2021, we spoke to 44 carers over the phone about their experiences and the services with which they engage.

  30. COVID-19 vaccine: what you need to know

    Advice and Information -

    What you need to know about the COVID-19 vaccination programme in Islington, including why it's important to have the vaccine.

  31. What do carers need?

    News -

    We interviewed 44 unpaid/family carers over the phone. We asked them what extra support would make the biggest difference to their lives.

  32. Autism Awareness Week

    Event -

  33. Multiple Sclerosis Awareness Week

    Event -

  34. Maternal Mental Health Matters Awareness Week

    Event -

  35. Covid-19 vaccination information event for the Black Caribbean community in north London

    Event -

  36. Covid-19 vaccination information event for Somali speakers, and speakers of Tigrinya and Arabic

    Event -

  37. Digital workshop: Understanding and using email

    Event -

  38. Digital workshop: Shopping and saving money online

    Event -

  39. Staying safe online

    Event -

  40. Become a Covid-19 Health Champion

    News -

    Camden and Islington Public Health run a programme that can give you and the people you know easy access to the latest advice and guidance about Covid-19.

  41. Long Covid Event

    Event -

  42. Developing a virtual model of counselling support

    Report -

    Feedback from staff and service users at the Maya Centre on their experiences of virtual counselling during the pandemic

  43. Maya Centre

    Report -

    We evaluated the experience of offering and accessing counselling support remotely, from the perspective of Maya Centre staff, and service users.

  44. Analysis of Islington GP practice websites

    Report -

    The information and help available through the GP practice website is likely to be an increasingly important factor in meeting patient needs.

  45. Mental Health Awareness Week

    Event -

  46. Dying Matters Week

    Event -

  47. Which COVID-19 test is right for you?

    Advice and Information -

    Not all COVID tests are the same so it’s important to get the right one. Find out where to go to get tested, which test is most suitable for you, and what to do if you get a positive COVID-19 test result.

  48. Ten top tips for using e-consult

    Report -

    Here are ten top tips for using e-consult

  49. From Digital Exclusion to Inclusion

    Report -

    We know that there is a huge digital divide in Islington and that this is likely to exacerbate existing inequality if we don’t take joined-up action.