1. Response -

    Sadly, we were not surprised to read in the Islington Tribune that regulators found home care services to be lower quality than we should expect.
  2. Response -

    The plans include moving inpatient facilities from St Pancras Hospital to a site behind the Whittington Hospital, and building two new community mental health hubs, one in Camden and one in Islington.
  3. Response -

    We'd like to see clearer eligibility criteria, and better access to the service for patients with communication support needs.
  4. Response -

    The clinical case for change seems clear. We also welcome the introduction of care coordinators to support patients with disabilities, autism, dementia or learning disabilities.
  5. Response -

    Digital can be for anyone, but it isn’t for everyone.
  6. Response -

    By not making our services inclusive we deny access to people who are entitled to health and social care support, and we unintentionally discriminate.
  7. Response -

    We continue to hear reports from residents that the Non-Emergency Patient Transport Service doesn’t work well for them. Lack of clarity in the wording of eligibility criteria creates ambiguity, confusion, and unfairness.
  8. Response -

    Healthwatch Islington is pleased that the new fertility policy for North Central London will follow the guidance produced by the National Institute for Health and Care Excellence.

  9. Response -

    Islington is a borough of stark inequalities. We want to see services and support designed around the needs of those residents experiencing this inequality.
  10. Response -

    A challenging funding environment means we are no longer able to offer one-to-one support for digital beginners.
  11. Response -

    This is a joint response and comes from Healthwatch Islington and Islington Somali Community.
  12. Report -

    Our annual report tells the story of our work over the past 12 months.
  13. Report -

    We asked local residents using community health services like podiatry and physiotherapy whether they felt they were waiting a long time for an appointment. We wanted to learn whether that had any impact on their health.
  14. Report -

    Local Healthwatch from Barnet, Camden, Enfield, Haringey and Islington organised surveys, focus groups and interviews to find out what people thought of existing services and to get ideas on how to make services better.
  15. Report -

    How do GP practices in Islington make their services accessible to patients with a communication support need?
  16. Report -

    Mystery shoppers called GP practices posing as newly arrived Islington residents looking for a practice which could accommodate their child’s needs. They stated that their child had a diagnosis of autism.
  17. Report -

    Feedback on services for attention deficit hyperactivity disorder.
  18. Report -

    The reablement service supports people to regain independence following a period of ill-health, usually involving a stay in hospital.
  19. Report -

    Find materials for this meeting of the Islington Patient Group.
  20. Report -

    Find materials for this meeting of the Islington Patient Group.
  21. Report -

    Find materials for this meeting of the Islington Patient Group.
  22. Report -

    Find materials for this meeting of the Islington Patient Group.
  23. Report -

    Find materials for this meeting of the Islington Patient Group.
  24. Report -

    Gathering views from speakers of English as a second language
  25. Report -

    Find materials for this meeting of the Islington Patient Group.
  26. Report -

    Feedback from patients at the Angel Medical Centre walk in service, and from the wider community
  27. Report -

    Self-care, social issues affecting health, and care delivered closer to home
  28. Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
  29. Report -

    Local community organisations would welcome stronger referral pathways, and the opportunity to develop dialogue with Camden and Islington NHS Foundation Trust.
  30. Report -

    We spoke to 101 service users across three centres. The feedback we gathered will inform the recommissioning of these much valued services.
  31. Report -

    We surveyed 117 local residents to see if they were aware of additional services available from local pharmacies
  32. Report -

    Throughout the Autumn of 2016 we spoke with Islington residents with Autism Spectrum Condition, and with their families.
  33. Report -

    207 local residents gave us their views on pharmacy, lifestyle and well-being, A&E, interpreting services, and GP referrals.
  34. Report -

    People told us it was too hard to reach social workers by phone. We decided to help the service to improve.
  35. Report -

    Community podiatry services for Islington are provided by Whittington Health.
  36. Report -

    A number of people use hospital emergency departments when they could be seen by a GP or in their local pharmacy. What factors influence how we decide where we need to be seen?
  37. Report -

    Stories from service users in Islington
  38. Report -

    We visited mental health day services as these more preventative, community-based services appear to be under threat and vulnerable to funding cuts.
  39. Report -

    The IHUB is a new service. It runs out of three centres across Islington. It offers weekend and evening appointments and is open to anyone registered with an Islington GP.
  40. Report -

    We spoke to care home residents, next of kin, and staff about their experiences of GP services that are delivered in the care home setting.
  41. Report -

    Local residents gave us their views on hospital appointments and patient choice, GP services, and keeping fit and healthy.
  42. Report -

    We asked local partners Community Language Support Services and Jannaty Women's Network to gather views from their clients on sexual health services.
  43. Report -

    We worked with the Latin American Women's Rights Service (LAWRS) and the Coalition of Latin Americans in the UK (CLAUK) to gather views from Islington residents
  44. Report -

    Some eye care services can be provided closer to home, without the need to visit a hospital.
  45. Report -

    An Enter and View visit in November 2015 looking at mental health day services
  46. Report -

    The IHUB offers weekend and evening appointments and is open to anyone registered with an Islington GP.

  47. Report -

    Healthwatch mystery shoppers phoned GP surgeries and visited local hospitals to see how easy it was to make a claim for reimbursement under the Healthcare Travel Costs Scheme.
  48. Report -

    We visited Bridgeside Lodge Care Centre, Cheverton Lodge Care Home, The Highgate Nursing Home, and Muriel Street Resource Centre.
  49. Report -

    To gather local people's views on the online GP appointment booking service, we created a survey.