The pandemic has forced many services to move their delivery online. For some, this was an acceleration of existing plans but for others, it was completely new. The online capability of organisations varies a great deal.
What we offer
Healthwatch has provided training workshops for our existing partners to support them and their clients to get more comfortable online. If you are a small community organisation based in Islington providing activities to support residents' health and wellbeing, you may be interested in our training:
- We teach staff and volunteers how to use Zoom to support clients, how to use screen sharing and break-out rooms, how to share video, audio, and document files, as well many other practical tips to get the most out of online meetings.
- We provide advice and guidance to staff and volunteers wishing to improve their understanding of e-consult and other NHS platforms so that they, in turn, can support their clients to use these tools to access health services online.
What are the benefits for your organisation?
- You can continue to offer social activities that promote wellbeing, such as exercise classes, sewing groups, or special events, by moving them online.
- Engage with residents who find it difficult to take part in your regular face-to-face activities, for example, residents who are housebound or who have limited mobility.
- Your staff and volunteers will be better placed to assist residents who need digital support.
- By encouraging residents who use your services to engage with you online, you give them an opportunity to develop their digital skills in a way that is meaningful to them.
- As your service users' digital literacy increases you will be able to use digital platforms to communicate with them quickly and efficiently.
"We don’t do leaflets anymore. Since [working on digital projects with Healthwatch] everyone has downloaded and knows how to use WhatsApp, so we use this."