You provided one to one support tailored to my needs, which I think is exceptional. I have tried to get digital help before but it was always in a group session. It wasn’t interactive like this.
How we can help
- We think people learn best when they want to learn. If you've never used the internet before, using it for a health appointment may not be your priority. You might be more interested in online shopping, or using social media to stay connected to friends and family. Tell us what you want to learn about and our Digital Champions will show you how. We can also give you tips on staying safe online.
- We're accessing health services in new ways. Doctors and nurses are seeing patients online, prescriptions can be filled without going to the pharmacy, and you might be asked to use tools like e-consult to let your GP practice know if you need an appointment. It can difficult to get to grips with some of these changes. We can help with that.
We offer face-to-face digital support for residents who find it difficult to engage with training delivered over the phone or on Zoom. Details of upcoming face-to-face training sessions are on our Events page.
Help to access online services
We can walk you through the steps you need to take to request an appointment from your GP using e-consult or to register for online GP services. We can also show you how you can use the internet to find a wide range of activities in your local area to support your health and wellbeing.
Support for organisations
We help small community organisations to move their activities online. This means they can continue to support the residents they serve whilst developing new ways of working and respecting social distancing guidelines.
Since 2017 we have supported over 700 residents through our digital inclusion projects. We have worked with older people with long-term health conditions, parents, and people living in supported accommodation. 80% of the people taking part said that they were now better able to look up information online relating to their own health conditions. Two-thirds reported increasing their knowledge of managing an email account.
80% said they felt more able to stay in touch with family and friends using social media.
80% said they were better able to find local activities to support their health and wellbeing.
Women from Islington Somali Community say digital training has helped them feel more connected to family and friends
Women from Islington Bangladesh Association are now using an NHS app to book appointments and order repeat prescriptions