Healthwatch Islington is able to visit health and care services, observe how they are being delivered, and speak to the people using those services, and the staff, to find out what they think of them. This type of visit is called Enter and View.
Sue and Geraldine are two members of the Enter and View team and have visited a number of care homes in the borough on behalf of Healthwatch.
What we look for on our visits
'In one care home the residents liked to sit by the windows looking out onto the street. The staff said it was because they see the children walking to and from school.'
'Because they never see children normally. Watching those children gave them immense pleasure, they were really captivated. And it was good that the staff had put the chairs near the window in order to facilitate that.